Achieving Sustainable Performance: Application of the Internet of Things Capability in Carrying Out Appropriate Environmental Actions in Small and Medium Enterprises

Document Type : Research Paper

Authors

1 Professor, Department of Management Science, Yazd University, Yazd, Iran

2 Assistant Professor, Department of Management, Faculty of anagement and Innovation, Shahid Ashrafi Esfahani University, Isfahan, Iran

3 Ph.D. Student in Industrial Management (Production and Operations), Department of Management Science, Yazd University, Yazd, Iran

10.30473/ee.2025.72248.2773

Abstract

Despite the countless advantages of small and medium companies in increasing employment, increasing national production, and improving the quality of life of society, the lack of continuity of their performance is recognized as one of the main challenges in the country. The aim of the current research is to investigate the role of Internet of Things capabilities and appropriate environmental actions on the performance sustainability of Small and Medium Enterprises (SMEs). The statistical population of this research is the senior managers of SMEs in five selected provinces of the country (Isfahan, Tehran, Fars, Razavi Khorasan, and East Azariabjan) and 42 people were selected as a sample using the snowball sampling method. In this research, using the fuzzy Delphi approach, performance sustainability criteria and environmental measures and processes identified from the research literature were localized according to the small and medium companies of five selected provinces of the country. Next, by using the first step of the fuzzy house of quality matrix, the relationship of Internet of Things capabilities in carrying out appropriate environmental actions was investigated. The results of this section showed that the Internet of Things has the greatest impact on performing optimal processes, environmental performance assessment, and commitment to environmental standards. Also, the results of the second phase of the fuzzy house of quality matrix showed that the implementation of appropriate environmental actions has the greatest effect on achieving the reduction of greenhouse gas emissi=-ns, energy and resource consumption, customer satisfaction, the quality of manufactured products, and the amount of income in the company.

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Main Subjects

References

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Journals of Environmental Education and Sustainable Development
Volume 14, Issue 2
January 2026
Pages 99-118

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